Privacy Policy

Information We Collect

We may collect information that you provide directly to us, including:

• Your name
• Email address
• Phone number
• Home or service address
• Details about a plumbing issue or requested service
• Appointment and scheduling information
• Photos, videos, or documents you provide
• Communications sent through website forms, email, phone calls, or text messages
• Estimate, invoice, payment, financing, warranty, and service information
• Employment information submitted through a job inquiry
• Any other information you voluntarily provide

Please do not provide Social Security numbers, complete payment-card information, passwords, medical information, or other highly sensitive information through a general website form, text message, or recorded call unless we direct you to an appropriate secure process.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, advertising technologies, and call-tracking systems. This may include:

• Internet Protocol address
• Browser and device type
• Operating system
• Referring website or marketing source
• Pages viewed
• Date and time of visits
• Approximate geographic location
• Links, forms, or buttons selected
• Website performance and usage information
• Advertising or campaign information associated with a visit
• The phone number displayed or called after a website visit

We may use this information to operate and improve the website, understand how visitors find us, evaluate marketing performance, respond to service requests, protect against misuse, and improve customer communication.

Call Tracking

We may use call-tracking technology to route incoming calls, understand how callers find our business, evaluate advertising performance, and maintain communication records.

When you call a phone number displayed on our website, in an advertisement, or through another marketing source, the call-tracking system may collect information such as:

• The phone number used to place the call
• The number called
• The date, time, and duration of the call
• Caller identification information
• Approximate location, device, or carrier information
• The webpage, advertisement, campaign, or referral source associated with the call
• Call status, routing information, tags, notes, or disposition
• Voicemail messages

This information may be processed by service providers that help us operate our phone and communication systems.

Text Message Communications

When you provide your mobile phone number, submit a website form, send us a text message, or otherwise request communication by text, Guardian Plumbing & Contracting may send you text messages related to your inquiry or requested services.

Text messages may include responses to service inquiries, appointment scheduling and reminders, technician arrival updates, estimates, project questions, service follow-up, invoice or payment information, warranty information, and other customer-service communications related to your request.

Message frequency varies based on your request and your interaction with us. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing services.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELPor contact us at 937-818-1123orinfo@guardianplumbing.com.

After you opt out, you may receive one final message confirming your request. We may still respond to a message that you initiate or contact you through another method when necessary to complete an active service request.

We may maintain records showing when and how you consented to receive text messages, as well as records of opt-out and help requests.

Mobile Information and Marketing

We do not sell your mobile phone number or text-message consent information.

Mobile information, text-message consent, and opt-in records will not be shared with third parties or affiliates for their own unrelated marketing or promotional purposes.

We may share mobile information with service providers that help us deliver and receive messages, route calls, schedule appointments, maintain customer records, provide customer service, operate communication platforms, prevent fraud, or comply with legal obligations.

These providers may use the information only as necessary to provide services to us or as otherwise permitted by applicable law and their contractual obligations.

How We Use Information

We may use the information we collect to:

• Respond to questions and service requests
• Schedule appointments and provide estimates
• Diagnose and perform plumbing services
• Communicate about appointments, projects, invoices, warranties, and customer service
• Call, email, or text you about a request you submitted
• Maintain customer and service records
• Process payments and support financing requests
• Evaluate call quality and customer interactions
• Measure website traffic and marketing performance
• Understand which advertisements or pages lead to calls and inquiries
• Improve our website, services, communications, and customer experience
• Review employment inquiries
• Prevent fraud, misuse, security incidents, or unlawful activity
• Comply with legal, licensing, insurance, tax, and recordkeeping obligations
• Enforce agreements and protect our legal rights

Cookies, Analytics, and Advertising Technologies

We use cookies, pixels, tags, and similar technologies to operate the website, understand how visitors use it, measure advertising performance, and support marketing and retargeting activities.

These technologies may collect information such as your Internet Protocol address, browser and device information, pages viewed, links selected, approximate location, referring website, advertising campaign, date and time of visits, and interactions with the website.

Google Analytics and Google Tag Manager

We use Google Analytics to understand website traffic, visitor activity, and site performance. Google Analytics may use cookies or similar identifiers to distinguish users and sessions and to provide aggregated reports about website activity.

Google Tag Manager may be used to manage and deploy analytics, advertising, and website measurement technologies. Google Tag Manager itself is primarily a tool for managing tags, but the technologies deployed through it may collect information as described in this policy.

Google Ads and Remarketing

We may use Google Ads conversion tracking, remarketing, and related advertising features to measure whether advertisements lead to website visits, calls, form submissions, or other actions. These services may use cookies and identifiers to show advertisements to previous website visitors and to measure advertising performance across websites and devices.

Meta Pixel

We may use the Meta Pixel and related Meta advertising tools to measure website activity, understand the effectiveness of advertisements, create advertising audiences, and show relevant advertisements on Facebook, Instagram, or other Meta services.

Other Retargeting and Measurement Tools

We may use additional advertising, analytics, conversion-tracking, and retargeting tools that collect similar information to help us understand website activity, measure campaigns, and reach people who previously interacted with our website.

Your Choices

At this time, the website does not provide a separate cookie-preference management tool. You may manage or block cookies through your browser settings and may use the privacy and advertising controls provided by Google, Meta, and other advertising platforms. Disabling cookies or tracking technologies may affect certain website features or the relevance of advertisements you see.

You may contact us atinfo@guardianplumbing.comwith questions or concerns about cookies, analytics, or advertising technologies used on the website.

How We Share Information

We do not sell personal information. We also do not share mobile phone numbers, text-message consent information, or SMS opt-in records with third parties or affiliates for their own marketing or promotional purposes.

We may disclose information to service providers that assist with:

• Website hosting and maintenance
• Call tracking and call routing
• Text-message delivery
• Customer relationship management
• Scheduling and dispatch
• Email and phone communications
• Payment processing
• Accounting and invoicing
• Financing
• Website analytics
• Advertising and campaign measurement
• Data storage and security
• Legal, insurance, and administrative services

These providers may access information only as reasonably necessary to perform services for us or as otherwise permitted by applicable law.

We may also disclose information:

• When required by law, subpoena, court order, or governmental request
• To protect our rights, employees, customers, property, or safety
• To investigate suspected fraud, abuse, or unlawful activity
• In connection with a merger, acquisition, financing, restructuring, sale, or transfer of business assets
• At your direction or with your consent

Financing

Financing may be offered through an independent third-party provider. When you choose to apply, you may be redirected to a third-party website or application.

Information submitted directly to a financing provider is governed by that provider’s own privacy policy, terms, lending practices, approval standards, and security procedures. Guardian Plumbing does not make financing approval decisions and may not receive all financial information included in an application.

Review the financing provider’s privacy policy before submitting an application.

Payments

Payments may be processed through independent payment processors. We may receive transaction information such as the amount, date, payment status, and limited account details, but we may not receive or store complete payment-card information.

Payment processors handle information according to their own terms and privacy policies.

Third-Party Websites and Services

Our website may link to or use third-party services such as maps, videos, review platforms, social media, scheduling tools, financing applications, payment portals, analytics platforms, advertising platforms, and phone or text-message systems.

We are not responsible for the privacy practices, content, security, or availability of third-party websites and services. Your use of those services is governed by their applicable privacy policies and terms.

Data Retention

We retain personal information for as long as reasonably necessary to:

• Respond to inquiries
• Provide and document services
• Maintain appointment and communication records
• Support estimates, invoices, payments, and warranties
• Preserve call and text records
• Maintain evidence of text-message consent or opt-out requests
• Comply with tax, accounting, licensing, insurance, and legal requirements
• Resolve disputes
• Prevent fraud and misuse
• Maintain legitimate business records

Retention periods vary according to the type of information and the reason it was collected. We may delete, anonymize, or securely archive information when it is no longer reasonably needed.

Data Security

We use reasonable administrative, technical, and physical measures intended to protect personal information from unauthorized access, alteration, misuse, loss, or disclosure.

No website, phone system, text platform, internet transmission, email system, or electronic storage method can be guaranteed to be completely secure. Use care when sharing information electronically and contact us if you believe your information has been compromised.

Your Privacy Choices

Depending on applicable law and your relationship with us, you may request that we:

• Confirm whether we maintain information about you
• Provide access to certain information
• Correct inaccurate information
• Delete certain information
• Stop sending promotional emails
• Stop sending promotional text messages
• Explain how certain information has been used or disclosed

Some requests may be limited by legal, contractual, tax, accounting, warranty, insurance, fraud-prevention, or recordkeeping obligations. We may need to verify your identity before completing a request.

Children’s Privacy

Our website and services are intended for adults, homeowners, property owners, and authorized customers. We do not knowingly collect personal information online from children under 13.

Contact us if you believe a child has submitted personal information so we can review and remove it when appropriate.

Do Not Track and Browser Privacy Signals

Some browsers provide Do Not Track settings or other privacy signals. Because there is no universally accepted standard for responding to every signal, our website may not respond to all browser-based signals.

You may manage cookies and similar technologies through your browser settings. Because the website does not currently provide a separate preference-management tool, you may contact us with questions or concerns about these technologies.

SMS Terms and Conditions

These SMS Terms and Conditions apply to text messages sent by Guardian Plumbing & Contracting LLC in connection with customer inquiries and plumbing services.

Program Description

Guardian Plumbing may send text messages relating to service inquiries, appointment scheduling, appointment reminders, technician arrival updates, estimates, project communication, service follow-up, invoices, payments, warranties, and customer support.

Message Frequency

Message frequency varies depending on your inquiry, scheduled service, and ongoing communication with us.

Message and Data Rates

Message and data rates may apply according to your mobile carrier and service plan. Guardian Plumbing is not responsible for charges imposed by your carrier.

Opting Out

You may stop receiving text messages at any time by replyingSTOP. After submitting an opt-out request, you may receive one final confirmation message. No additional text messages will be sent unless you later initiate a new conversation or provide consent again.

Help

For assistance, replyHELP, call937-818-1123, or emailinfo@guardianplumbing.com.

Consent

Consent to receive text messages is not a condition of purchasing goods or services. By providing your mobile number and requesting communication from us, you confirm that you are authorized to use that number and agree to receive service-related text messages as described above.

Supported Carriers and Delivery

Text-message delivery is subject to the availability and operation of your mobile carrier and communication service providers. Delivery is not guaranteed and may be affected by carrier outages, device settings, network conditions, or other factors outside our control.

Mobile Information

We do not sell mobile phone numbers, SMS consent information, or text-message opt-in records. Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers only as needed to deliver messages, maintain customer records, provide customer support, prevent misuse, or comply with legal obligations.

Changes to the SMS Program

We may modify or discontinue our text-messaging program at any time. Material changes to these terms will be posted on this page with an updated effective date.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, website, vendors, communication methods, or legal obligations change.

The revised policy will be posted on this page with an updated effective date. Changes apply according to applicable law.

Contact Us

Questions, privacy requests, text-message concerns, cookie questions, or other privacy-related requests may be directed to:

Guardian Plumbing & Contracting LLC
Phone:937-818-1123
Email:info@guardianplumbing.com
Website:guardianplumbingoh.com